About Us

We are a committed medical concierge that offer a comprehensive medical services with outstanding quality of facilities that could provide you the best options for your healthcare solutions.
"We believe everybody should be able to access personalized healthcare treatment that tailored to each individual needs, because your health is our priority."

Vision & Mission

Our Vision To be nationally recognized as a leader in quality and patient experience.

Our Mission To improve the health of the people in our communities by providing quality, compassionate care to everyone, every time.


BETTERMED MEDICAL CONCIERGE offers innovative and reassuring navigation through all areas of medical treatment, providing access to priority consultations via our extensive network of leading clinical specialists.

Our team can assist you if you wish to self-fund your treatment, or utilise your own private medical insurance cover. Our aim is quite simple: To remove the burden of the many administrative and logistical tasks that often face patients and their families when searching for healthcare, offering support and compassion whilst striving to achieve optimal outcomes.

Patients who would like our help without a previously obtained diagnosis will need to be referred with our support to one of our network to ensure a comprehensive diagnosis before moving forward.
We pride ourselves in clear bespoke treatment, therefore it is important that we fully understand your needs.


NAVIGATING YOUR journey through medical treatment can be complex, daunting and, at times, a search with either too few or too many answers. BetterMed Medical Concierge was founded to provide an independent, impartial service, helping to relieve patients and their families of the time-consuming and emotionally draining search to find the most appropriate medical doctors and treatments.

Having battled myself to find options for my grandfather, Umar Hamdan, when he was diagnosed with cancer, I understand more than others, just how difficult it can be to find the right medical care. I spent hours every night researching and calling experts all around the world to try and find more options and time for him and our family. I became torn between spending as many precious hours as possible together, and finding the right me.

My own experience made me determined to help make a difference to patients seeking treatments.I wanted to help others in a similar situation and lift the burden, time, anxiety and emotional challenges faced when searching for medical options.

Since BetterMed Medical Concierge was launched, our service has helped many patients and their families, re-enforcing my instinct that the need for this service was very real. Our Clinical Advisory Team has grown, our doctor network and hospital partners have grown extensively.

Alongside our individual patients and members locally, we assist many international patients and we now offer bespoke medical management for corporate employee benefits and family offices worldwide.

The success of BetterMed Medical Concierge is a credit to our wonderful and dedicated Patient Liaison Team. All of the testimonials you will find on our site are from real patients and family members. Listening to how my team and our amazing doctors have managed to change their prognosis never ceases to touch me personally.

Founder – Puspa H. Widyowati